On customer service
Posted on June 29th, 2006 by Brian Corbino
Note to customer service types who talk with prospective customers:
If you’re going to cuss about a customer, you really ought to make sure the call is disconnected before you take the name of our Lord and Saviour in vain.
Of course, the customer hears it and is forced to assume that you’re talking about them, and not just exclaiming “Jesus Christ!” at some random event in the office. And then they decide that maybe they would rather enter into a business relationship with someone more likely to treat them with a little more dignity.